One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

More Americans are using chatbots, and some are adopting AI summaries and smart speakers. But views about AI and how fast it’s advancing tilt negative – even for younger adults.

Here’s the question nobody’s asking but everybody should be: When you ask an AI for the truth, whose truth are you getting? Researchers at MIT, the University of East Anglia and a dozen other ...

Shaili Gupta often sees patients who consult chatbots like ChatGPT for health advice. She finds that some of her patients are much more informed about health-related issues and have follow up ...

Roughly three-quarters of adults 65 and older say they never use chatbots. A smaller share – though still a majority – of ...

About half of U.S. adults use AI chatbots, and 60% read AI Overviews, but more predict AI will hurt society than help it.